When we engage around process improvement, typically two common, yet opposing, perspectives surface with clients: eliminate waste or release potential. The beauty of process work is you can really do both, but it starts with mindset.


Enterprise and division-grade cost optimization is hard because there rarely a handful of clear or quick wins. Instead, we find there is often a complex prescription of medium potential programs that need to be managed tightly to deliver close to expected. At the same time, there must be a balance between necessary oversight without debilitiating overhead.